A lot goes into selecting a vendor during the field service management software evaluation phase. While price is always a consideration, key aspects of functionality, security, ongoing support, and future updates can also sway decision-makers. One part of the puzzle is whether the vendor offers an on-premise solution versus one hosted in the cloud.
There are certainly pros and cons to each but lately, the majority of companies and municipalities have been looking to implement a cloud-based solution. There’s a reason why companies looking to grow aggressively are more likely to choose a cloud-based solution. To get a better understanding of the software landscape, we thought it helpful to start with a quick explanation.
An on-premise software solution, or on-premise computing, involves storing software on a company’s own network and machines. Maintenance, security, and any updates are all completed by the company’s staff. This model typically involves the company purchasing versions of the software for each computer or mobile device.
The cloud actually consists of a series of servers in data centers located across the world. With cloud-based software, or “cloud computing,” the field service software and all its applications and data reside on offsite servers. Cloud-based solutions don’t take up space on local machines but can be accessed from anywhere. The vendor serviced the maintenance and support for these solutions, paying each user a license or “seat” fee.
Field service management companies have decided that cloud-based software is a better fit for their organizations for a number of reasons. The first is the cost.
On-premise software can be an expensive endeavor when accounting for not only the price of the software but also what it costs for added hardware to run it. The costs to operate and support the cloud-based software fall to the vendor who manages the solution.
On-premise solutions restrict accessibility because the user must be on the organization’s home network. That may be a problem for field service management companies with a mobile workforce. They are consistently delivering with ubiquitous access regardless of location. However, cloud-based solutions are open to customization that fits the needs of a growing business. In today’s environment, security is of the utmost importance. Customers want to ensure their data, systems, and assets are safe from emerging cybersecurity threats. Utility companies and municipalities look for a cloud environment that is SOC-compliant.
Scalability and security round out our list of the top reasons why cloud-based software solutions get the nod over on-premise options. With on-premise software, your options are usually limited, although in most cases, what you see is what you get.
EnSight+ is a field service management software solution that is hosted in the cloud and offers all the best benefits of a cloud-based solution. Including an opportunity to better control your costs, full customization, and universal access. Also, a willingness to work with you as you grow, keeping your data safe and secure. To learn more, book your demo today.
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