The effects of the COVID-19 pandemic are sure to be felt for years to come. The pivot toward remote work has been one of the most significant changes. Companies have had to reevaluate how collaboration works across teams and projects.
In field service businesses, telecommuting simply isn’t an option for technicians and other mobile workforce members. A lot of field service businesses have deployed software to better manage their mobile workforce. The goal is to keep productivity high and maintain normal operations as best as possible. Here, we explore three ways that field service software can improve collaboration and increase stakeholder confidence, no matter the circumstances.
If COVID-19 and the rise of video meetings taught us anything, it’s that you don’t have to be in the same room to get things done. Loose-leaf papers get torn, emails get lost, and phone calls go unanswered. Field service software solves each of those problems and more with its cloud-based platform.
Software hosted in the cloud enables ubiquitous access. Technicians in the field can see all necessary details in one place, no matter where they are in the field. For example, a customer calls to say they’re running a few minutes late for a service call at their home. The back-office employee who answers that call can seamlessly push that information to the technician via the job record in the work order management module. No more missed calls or appointments—just real-time communication and collaboration that should improve customer and employee satisfaction.
The reality is that providing oversight is what drives internal accountability, which is a great thing for any business. Field service software can hammer that point home in many ways. For EnSight+, we’ve found that our work order management module has the biggest impact on accountability.
The EnSight+ solution allows technicians to upload documentation directly into the work order in the form of photos, videos, and voice notes. This can benefit the business in a number of ways. It encourages collaboration and ensures that work is done according to requirements. Leadership doesn’t have to visit job sites in person to check on progress. With this level of digital oversight, there’s no reason to micromanage your technicians. That’s a win-win for the whole organization.
Field service businesses lean on contracted workers to support and expand their existing workforce. The unknowns involved with bringing a third party on board can be challenging. Are you confident they’ve received proper training? The answer is yes—if you use field service software to bridge the gap. Software solutions allow you to define the job process. By providing those details in advance, you set clear expectations for the contractor.
EnSight+ is a feature-rich field service software solution that includes modules for work order management, contractor management, and more. Our solution is perfect for utilities, construction companies, and outfits in the field service industry. If you’d like to learn how we can help your business better collaborate, book a demo today.
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