Businesses are always on the hunt for something that makes them better. While the best businesses stay at the top, the less successful attempt to catch up. In the field service industry, businesses often roll out new products or services to retain market share and/or gain ground. Others will try novel advertising practices to land…
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The Pareto principle, also known as the 80/20 rule, is a well-known concept. It describes how about 80% of all consequences come from 20% of causes. It’s commonly cited in regards to economics, computing, sports, and personal health. As Field Service News writes, it also applies to field service logistics. In areas of heavy congestion,…
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The details surrounding the country’s drinking water infrastructure seem almost impossible to believe. There are some 2.2 million miles of underground pipes delivering safe drinking water. It’s easy to imagine that maintenance and repairs are challenging. For example, it’s been reported that a water main break occurs every two minutes, contributing to the estimated 6…
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Like most industries, the field service management sector relies heavily on the supply chain, from production to delivery of parts and products. Assets that rely on a strong supply chain are often foundational to field service businesses. Unfortunately, most of what goes on in a supply chain is beyond the control of those businesses. As…
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Large-scale, ongoing construction projects involve a huge coordination effort between contractors, licensing bodies, construction crews, and more. Often, such projects require the expertise of skilled workers from various fields. Each one utilizes unique and specific tools and machinery to get the job done. In short, it can be an overwhelming endeavor for crew leadership —…
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For years, 5G has been billed as the network of the future. But, here in 2022, the future is now. With every large cellular provider in the country currently offering a 5G option in some capacity, the questions surrounding 5G infrastructure have evolved from “When do we get it?” to “How can we use it?” …
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When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…
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If you’ve read anything about operations or business improvement of late, chances are you’ve seen the mention of “big data.” There’s ongoing debate as to the origins of the term, but the most public story dates back to the 1990s, when a computer scientist named John Mashey supposedly coined the term. Despite this murky history,…
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It’s been estimated that there are some 20 million field technicians worldwide, with the market showing no signs of slowing down. For mobile field service management organizations, these employees are the lifeblood of the outfit. Office workers like schedulers, dispatchers, and accounts payable staff are all important cogs in the machine. But, the field technicians…
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