It goes without saying, but you can’t fix what you can’t see. And unfortunately, therein lies the problem for a lot of field service businesses. Even if these businesses could see what’s wrong, they often aren’t able to diagnose why those areas are problematic. All due to a lack of visibility into the business. There…
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With customer expectations at an all-time high, many field service businesses find themselves searching for unique and innovative ways to keep their customers happy. While we applaud those efforts, we believe many of those same businesses are overlooking the difference that a refined focus on one particular foundational building block can make. Here’s a quick look at the importance of scheduling and dispatch for customer satisfaction and how technology like field service management software can automate and ease that process.
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For some of us, summer marks a time for rest and relaxation. The weather is warm, children are out of school, and families are road-tripping to their next memorable vacation. But for others, particularly those in coastal states like Florida, Texas, and Louisiana, the summer indicates the start of hurricane season. On the heels of…
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“An ounce of prevention is worth a pound of cure.” Benjamin Franklin had no way of knowing it when he rattled off this famous quote, but 230 years after his death, his words provide a cautionary tale for field service companies. Though Franklin was referring to house fire prevention at the time, the sentiment rings…
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If it feels like it’s been years since field service companies have been able to breathe a bit and look forward. For about two-and-a-half years, COVID-19 has undeniably impacted field service operations and processes. The good news is that it appears we’ve reached our new normal, and businesses like yours can finally plan ahead. As…
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The concept of hurricane preparedness is hardly new for utilities. However, a newer development is the use of technology to track and predict hurricane activity. Technology like field service management software ensures utilities reach peak preparedness before the hurricane season begins in late August. Read on to learn more about why EnSight+ should be the comprehensive field service management software solution your utility uses for hurricane season planning.
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We’ll dig deeper into the increasing demand for virtual services, exploring some of the most popular ways field service management organizations are using the technology and the advantages they’re likely to receive as a result.
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We’re still discovering the full effects of COVID-19, but a few things are crystal clear. One is that people have changed how they expect and prefer to work. Then there’s the shift in customer expectations. Within field service management, safety precautions like contactless service began as temporary tactics and are now seen as necessities. As all field service management outfits have come to realize, the onus is on the organization to make changes that meet that new standard. Here’s a quick look at a few of the ways COVID-19 reset customer expectations.
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The world is going contactless, and we’re not talking about social distancing. The “contactless” movement built momentum with payments first. Since then, contactless initiatives have taken shape in hotels with room keys and in retail locations with pickup and delivery options. But today, the focus is on contactless field service management and contactless customer service. Not sure what we mean by contactless customer service? Read on to find out what it is and how you can benefit from implementing it into your business.
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