These days, the Internet truly is all around us. The times of people using personal computers in their living room to surf the web at dial-up speeds are gone. In addition to mobile devices and blazing-fast connections, today’s use also involves a network of physical objects. Objects embedded with sensors and software using internet connectivity…
Read more
An industry like field service management, they rely heavily on the human connection between provider and customer. It sounds counterintuitive to say one of the biggest differentiators in the coming years may not be human at all. We’re talking about artificial intelligence. While the term artificial intelligence, AI, conjures up images of robots performing the…
Read more
If you’re still not a believer in the importance and power of data, perhaps this quote from renowned American engineer, statistician, and management consultant W. Edwards Deming can sway you: “Without data, you’re just another person with an opinion.” What Deming was inferring is that data is a tool that people and businesses can use…
Read more
At no point in history has the topic of prompt service been more important than it is right now. For many years, the standard for a business to react to a customer request was 24 hours. But today, customers’ expectations have shifted, with many presuming they’ll have an answer in a matter of minutes. While…
Read more
It goes without saying, but you can’t fix what you can’t see. And unfortunately, therein lies the problem for a lot of field service businesses. Even if these businesses could see what’s wrong, they often aren’t able to diagnose why those areas are problematic. All due to a lack of visibility into the business. There…
Read more
With customer expectations at an all-time high, many field service businesses find themselves searching for unique and innovative ways to keep their customers happy. While we applaud those efforts, we believe many of those same businesses are overlooking the difference that a refined focus on one particular foundational building block can make. Here’s a quick look at the importance of scheduling and dispatch for customer satisfaction and how technology like field service management software can automate and ease that process.
Read more
For some of us, summer marks a time for rest and relaxation. The weather is warm, children are out of school, and families are road-tripping to their next memorable vacation. But for others, particularly those in coastal states like Florida, Texas, and Louisiana, the summer indicates the start of hurricane season. On the heels of…
Read more
“An ounce of prevention is worth a pound of cure.” Benjamin Franklin had no way of knowing it when he rattled off this famous quote, but 230 years after his death, his words provide a cautionary tale for field service companies. Though Franklin was referring to house fire prevention at the time, the sentiment rings…
Read more
If it feels like it’s been years since field service companies have been able to breathe a bit and look forward. For about two-and-a-half years, COVID-19 has undeniably impacted field service operations and processes. The good news is that it appears we’ve reached our new normal, and businesses like yours can finally plan ahead. As…
Read more
All monitored by you, in real time. Are you ready to take control?