Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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Field Management Software Is a Vital Tool on Construction Sites Compiling a list of tools needed on a construction site would be an exhaustive process. Heavy machinery like excavators and bulldozers. Handheld tools like hammers and screwdrivers. And new tech-driven advances like site sensors and power-assist suits might all make the cut. However, there’s one tool…
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Did you know that the United Nations projects that the global population will reach 9.8 billion in 2050 and 11.2 billion in 2100? That’s a lot of energy that will be needed in the future. This will keep utilities and the businesses that work with them busy. Meter manufacturers that produce devices that read and analyze…
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Any business with far-flung assets knows the importance of good field service management. Failing to get the right people to the right place at the right time – especially in an emergency – is not only bad for business, but it can also be bad for the company’s reputation.
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One of the biggest challenges companies face is stagnant productivity. Staff performance often plateaus when people get comfortable — and bored — in their roles. Even employees who started out bright-eyed and ambitious switch into autopilot if they don’t feel challenged. And as soon as employees become unmotivated, businesses can see productivity drop. So how…
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Few bosses set out to be the look-over-the-shoulder type. Unfortunately, many of them find it difficult to give employees more freedom within widening parameters. Yet throughout my career, I’ve consistently found that giving workers autonomy and accountability improves company morale, corporate culture, and team engagement. Most managers know on an instinctive level that happier employees are generally…
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What is Dynamic Routing vs. Static Route Planning? In the past, the only way for fleet managers to plan service routes was by manually plotting out destinations. Although it fails to account for variables like traffic, weather, and last-minute changes, static routing has been the status quo for many years. However, global positioning technology (GPS)…
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There are many businesses with fleets of vehicles at the core of their business model, like taxi companies, truck rental services, and pickup/delivery services, just to name a few. Any fleet manager should have a good understanding of what fleet telematics is and how it can benefit their business.
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A successful work order management process should be standardized, structured, and able to transition smoothly from one stage to another. It should avoid unnecessary complexity, striving for simplicity whenever possible. Ideally, a business’s work order management process encompasses several departments and professional specializations. Managers should aim for the sweet spot between too much control and…
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All monitored by you, in real time. Are you ready to take control?