Software Platforms: Customized or Off-the-Shelf? As an energy executive, you don’t have a thousand hours to spend customizing essential software. It’s a crucial step, though, and if you settle for an off-the-shelf version, it’s unlikely the software will meet your needs — not to mention the millions in add-on fees you could accrue by retrofitting…
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Fleet management includes a wide array of responsibilities critical to the longevity and track of your fleet. Managers hire and oversee employee drivers. They carry out onboarding, training protocols, establish and ensure legal compliance, and maintain expense and vehicle records. Fleet managers work with drivers, maintenance technicians, and human resources employees every week, sometimes multiple…
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The Insurance Institute for Highway Safety reports that motor vehicle crashes cause fatalities at a rate of 11 per 100,000. Many of those accidents occur during peak workday travel times and with company vehicles. For managers who oversee company fleets, a thorough safety and training program can be instrumental in preventing these accidents. In addition…
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Digital twin technology has gained steady attention from utilities in the past five years. The term “digital twin” has existed for over a decade, used mainly in highly technical engineering projects. So, what is a digital twin? The term applies to a variety of different simulation technologies, but “digital twins” primarily describes AI models of…
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Several reports show that mobile device ownership will keep climbing. In fact, some reports have pegged the number of mobile devices operating worldwide to grow by nearly 4 billion devices between 2020 and 2024. Our world is already consumed with mobile phones and new technology. While almost everyone has a personal device, it’s logical to…
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The construction industry is a major cog in the U.S. economic machine, with more than 7 million employees creating almost $1.3 trillion worth of structures each year. There are nearly 700,000 construction companies in the country. These vary in size, scope, and function, but they all share some commonalities. These include potentially damaging safety issues…
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The times, they are a-changin’ for many of us. That includes field service technicians who have watched their roles and responsibilities morph as the world evolved around them. The industry is getting younger, heavier on technology, and more customer-centric than ever. So, what does it take to be a success in the new realm of…
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If you’re in the field service management industry, chances are you’re a reader of Field Service News. The publication is a leading business magazine dedicated to field service professionals and field service industries. As part of its coverage, Field Service News recently surveyed professionals from more than 150 companies in 18 countries and across 12…
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Though it’s been a few years since its release, a 2017 report from The Service Council on a sustainable field service workforce is just as applicable today as it was then. In that report, the Chief Customer Officer described staffing issues within the industry. At the time, he highlighted the impending talent crisis created by…
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