In the game of football, offensive linemen are critical to a team’s success. They protect the quarterback and free up holes that allow running backs to gain yardage. It may seem like an odd connection, but offensive linemen are a lot like a utility company. For most consumers, the expectation is that their power, gas,…
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EnSight+ will be attending and exhibiting at DistribuTECH International 2023, the leading annual transmission and distribution event that addresses technologies used to move electricity from the power plant through the transmission and distribution systems to the meter and inside the home. This year’s theme is “Experience the Energy Movement.” Show attendees can find representatives from…
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Advanced digital and mobile technology drive key functions of modern society, but not every sector adopts this tech at the same pace. There is evidence of this in both the public and private spheres. For example, many small businesses remain cash-only, even though 55% of customers prefer card transactions. Some industries have been faster than…
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Growth is never a given, especially when industries of all kinds have been shaken by a multi-year-long pandemic. It’s been reported that nearly 80% of field service organizations stopped deploying technicians to customer sites when the COVID-19 pandemic was at its height. Worse though is the industry faces a workforce shortage caused by aging field…
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While it seems like the most obvious way to control costs, slashing budgets isn’t the most effective way. Instead, businesses gain more from strong incident management procedures. In particular, the follow-up stage of incident management involves identifying and rectifying areas of lost revenue. For field service outfits, assessment often includes a range of departments, processes,…
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Working within the public sector carries intense scrutiny that’s not always found in private enterprises. Budget management, business operations, and individual public sector employees’ decisions tend to draw unfair criticisms. In addition, field service companies in the public sector are often held to high standards by the public and regulatory bodies. The public expects honest…
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Ask a field service industry leader why they do what they do. Most would say it’s because they love it. Field service jobs tend to be rewarding, whether it’s in construction, utilities, or home service. In these industries, satisfaction comes from knowing you’ve done right by your customers. You have the opportunity to build trusting…
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For field service companies, operating around extreme weather is more of a when than an if. According to a report issued by the United Nations Office for Disaster Risk Reduction (UNDRR) analyzing a 20-year period from 2000 to 2019, climate-related disasters soared 83% as compared to the 20 years prior. During that time, the UNDRR…
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The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…
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