One of the signature elements of a field service management company is having a mobile workforce. It’s the nature of the beast for businesses that dispatch their employees directly to customers’ homes, businesses, and job sites. With the advent of new technology, at least some of those tasks can now be completed from the comforts…
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The world is more connected today than it’s ever been. We’re now capable of communicating through text, voice, or video with someone across the world. While we often think of these feature-rich and tech-forward platforms as boons to our personal lives, the benefits are just as abundant for businesses. More specifically for businesses with a…
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As companies in the field service industry have learned, the information superhighway is a road paved with data. For some field service companies, that data has yielded actionable insights that continue to inform critical business decisions. Yet, not all of these companies have had the same level of success. Possibly due to an ineffective (or…
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These days, the Internet truly is all around us. The times of people using personal computers in their living room to surf the web at dial-up speeds are gone. In addition to mobile devices and blazing-fast connections, today’s use also involves a network of physical objects. Objects embedded with sensors and software using internet connectivity…
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An industry like field service management, they rely heavily on the human connection between provider and customer. It sounds counterintuitive to say one of the biggest differentiators in the coming years may not be human at all. We’re talking about artificial intelligence. While the term artificial intelligence, AI, conjures up images of robots performing the…
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If you’re still not a believer in the importance and power of data, perhaps this quote from renowned American engineer, statistician, and management consultant W. Edwards Deming can sway you: “Without data, you’re just another person with an opinion.” What Deming was inferring is that data is a tool that people and businesses can use…
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At no point in history has the topic of prompt service been more important than it is right now. For many years, the standard for a business to react to a customer request was 24 hours. But today, customers’ expectations have shifted, with many presuming they’ll have an answer in a matter of minutes. While…
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It goes without saying, but you can’t fix what you can’t see. And unfortunately, therein lies the problem for a lot of field service businesses. Even if these businesses could see what’s wrong, they often aren’t able to diagnose why those areas are problematic. All due to a lack of visibility into the business. There…
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With customer expectations at an all-time high, many field service businesses find themselves searching for unique and innovative ways to keep their customers happy. While we applaud those efforts, we believe many of those same businesses are overlooking the difference that a refined focus on one particular foundational building block can make. Here’s a quick look at the importance of scheduling and dispatch for customer satisfaction and how technology like field service management software can automate and ease that process.
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