“Knowledge is power” is a phrase that’s been around for centuries, but it still rings true today. Within the field service industry, knowledge can also represent a number of different things. For technicians specifically, it can mean job satisfaction and security, safety in the workplace, competency, and potential career growth. While not all techs will…
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When much of the country shut down due to COVID, many businesses in the field service industry considered themselves lucky. Essential businesses remain open and essential staff remain employed. This helped to insulate them from the type of financial ruin that other sectors have to navigate. Field service businesses were forced to adapt to challenging…
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Every good ship needs a capable captain, and the same can be said for field service management companies. Like a fleet of ships, many of these businesses command a large number of company vehicles. From the outside, this might seem straightforward, but zoom in on the fleet manager. It will be clear that this person…
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EnSight Plus is pleased to announce a new partnership with Second Sight Systems. EnSight Plus will assist with AMI work order management needs. Read the full details in Second Sight’s press release here.
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“Necessity is the mother of invention” is a proverb attributed to Plato, but its actual origin remains uncertain to scholars. Despite the mystery, everyone does universally agree upon the proverb’s meaning: Tough times inspire ingenuity to solve problems. Businesses have always faced customer complaints about product quality, timeliness of delivery, and a host of other…
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Crises like natural disasters and, most recently, COVID-19, can throw businesses and their operations for a loop. In addition to navigating product and process changes, businesses must also face the reality of disruptions like office closures. Technology has made these shifts easier to endure. However, for employees thrust into a teleworking environment, security remains a…
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COVID-19 has swept across the globe and government leaders turned to social distancing, shutdowns, and shelter-in-place orders to help slow the spread. Do we know what is or isn’t considered an “essential worker?” Field service technicians already understood that their operating hours would likely go unchanged. Lawmakers didn’t require field service companies to close up…
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According to a report by the World Economic Forum, only about 7% of Americans worked remotely prior to the outbreak of COVID-19. Safer-at-home orders and shutdowns transformed the way businesses operated during the height of the virus. It will likely continue to affect operations after the spread of the virus slows. As businesses scrambled to mobilize…
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In a perfect world, companies adding a software solution wouldn’t need in-house IT support. Instead of adding staff to support technology, new software should free up time for employees, particularly when businesses adopt software involving automation. Companies dispatching workers and managing a fleet of vehicles might be hesitant to adopt new software if they have small…
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