There’s no doubt that utilities provide an invaluable service to their customers. One of the strongest pillars of this relationship is trust. For utilities, trust has hinged on the ability to deliver clean water, electricity, and/or gas safely and efficiently. But as the utility industry has started to embrace digital technologies, a new form of…
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Gone are the days of providers resting on their laurels and built-in customer bases just because they can. Today’s utilities recognize that customers demand more than ever before. The way to accommodate that demand is through operational changes that improve the customer experience. They also act as a conduit to newfound efficiency and cost savings….
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We’re now some 15 months into the COVID-19 pandemic, and for the first time, there appears to be a light at the end of the tunnel. The vaccine is readily available and more people are returning to work, though most utilities never shut down. Deemed essential workers, utility employees bravely pushed forward in their jobs…
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Software Platforms: Customized or Off-the-Shelf? As an energy executive, you don’t have a thousand hours to spend customizing essential software. It’s a crucial step, though, and if you settle for an off-the-shelf version, it’s unlikely the software will meet your needs — not to mention the millions in add-on fees you could accrue by retrofitting…
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Fleet management includes a wide array of responsibilities critical to the longevity and track of your fleet. Managers hire and oversee employee drivers. They carry out onboarding, training protocols, establish and ensure legal compliance, and maintain expense and vehicle records. Fleet managers work with drivers, maintenance technicians, and human resources employees every week, sometimes multiple…
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The Insurance Institute for Highway Safety reports that motor vehicle crashes cause fatalities at a rate of 11 per 100,000. Many of those accidents occur during peak workday travel times and with company vehicles. For managers who oversee company fleets, a thorough safety and training program can be instrumental in preventing these accidents. In addition…
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Digital twin technology has gained steady attention from utilities in the past five years. The term “digital twin” has existed for over a decade, used mainly in highly technical engineering projects. So, what is a digital twin? The term applies to a variety of different simulation technologies, but “digital twins” primarily describes AI models of…
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Several reports show that mobile device ownership will keep climbing. In fact, some reports have pegged the number of mobile devices operating worldwide to grow by nearly 4 billion devices between 2020 and 2024. Our world is already consumed with mobile phones and new technology. While almost everyone has a personal device, it’s logical to…
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The construction industry is a major cog in the U.S. economic machine, with more than 7 million employees creating almost $1.3 trillion worth of structures each year. There are nearly 700,000 construction companies in the country. These vary in size, scope, and function, but they all share some commonalities. These include potentially damaging safety issues…
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