According to the Bureau of Labor Statistics (BLS), there are about 3 million nonfatal workplace injuries and illnesses in the United States each year across various industries. The BLS categories include several industries that fall under the field service umbrella. Given the type of work field service professionals do daily, it’s no surprise that employees…
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Employers have long sought the right carrot to dangle to boost the productivity of their workforce. Some have tried financial incentives, while others have opted for positive reinforcement in the form of shout-outs or affirmations. There’s certainly merit to any form of motivation that works, but research shows that one of the simplest ways for…
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There’s a lot to love about working for a business in the field service industry. Unlike some jobs that are monotonous, field service work typically brings the type of variety that people enjoy. Additionally, you’re getting the chance to do something that helps people, which workers appreciate. The nature of the field service business also…
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It’s been repeatedly said that employees who feel connected to their company tend to perform better than those who don’t. The reason is simple: We all like to make a difference and contribute to a bigger purpose. Historically, fostering ownership among employees develops a sense of accountability. When the entire organization is on board with…
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There’s no doubt that utilities provide an invaluable service to their customers. One of the strongest pillars of this relationship is trust. For utilities, trust has hinged on the ability to deliver clean water, electricity, and/or gas safely and efficiently. But as the utility industry has started to embrace digital technologies, a new form of…
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Gone are the days of providers resting on their laurels and built-in customer bases just because they can. Today’s utilities recognize that customers demand more than ever before. The way to accommodate that demand is through operational changes that improve the customer experience. They also act as a conduit to newfound efficiency and cost savings….
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We’re now some 15 months into the COVID-19 pandemic, and for the first time, there appears to be a light at the end of the tunnel. The vaccine is readily available and more people are returning to work, though most utilities never shut down. Deemed essential workers, utility employees bravely pushed forward in their jobs…
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Software Platforms: Customized or Off-the-Shelf? As an energy executive, you don’t have a thousand hours to spend customizing essential software. It’s a crucial step, though, and if you settle for an off-the-shelf version, it’s unlikely the software will meet your needs — not to mention the millions in add-on fees you could accrue by retrofitting…
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Fleet management includes a wide array of responsibilities critical to the longevity and track of your fleet. Managers hire and oversee employee drivers. They carry out onboarding, training protocols, establish and ensure legal compliance, and maintain expense and vehicle records. Fleet managers work with drivers, maintenance technicians, and human resources employees every week, sometimes multiple…
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All monitored by you, in real time. Are you ready to take control?