The importance of providing a good customer experience is one of those things that all businesses know. But until you see a stat like this one from American experience management company Qualtrics, it’s hard to grasp just how important it really is: “Nearly 90% of consumers who give a company a ‘very good’ customer experience…
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There’s more to managing a budget than what is on paper. There are line items for things like employee salaries and equipment. For field service management companies, there are additional expenditures like gas for fleet vehicles. This includes unwanted waste that often can make or break a business’s attempt at meeting the budget. In today’s…
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According to the Bureau of Labor Statistics (BLS), there are about 3 million nonfatal workplace injuries and illnesses in the United States each year across various industries. The BLS categories include several industries that fall under the field service umbrella. Given the type of work field service professionals do daily, it’s no surprise that employees…
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Employers have long sought the right carrot to dangle to boost the productivity of their workforce. Some have tried financial incentives, while others have opted for positive reinforcement in the form of shout-outs or affirmations. There’s certainly merit to any form of motivation that works, but research shows that one of the simplest ways for…
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There’s a lot to love about working for a business in the field service industry. Unlike some jobs that are monotonous, field service work typically brings the type of variety that people enjoy. Additionally, you’re getting the chance to do something that helps people, which workers appreciate. The nature of the field service business also…
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It’s been repeatedly said that employees who feel connected to their company tend to perform better than those who don’t. The reason is simple: We all like to make a difference and contribute to a bigger purpose. Historically, fostering ownership among employees develops a sense of accountability. When the entire organization is on board with…
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There’s no doubt that utilities provide an invaluable service to their customers. One of the strongest pillars of this relationship is trust. For utilities, trust has hinged on the ability to deliver clean water, electricity, and/or gas safely and efficiently. But as the utility industry has started to embrace digital technologies, a new form of…
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Gone are the days of providers resting on their laurels and built-in customer bases just because they can. Today’s utilities recognize that customers demand more than ever before. The way to accommodate that demand is through operational changes that improve the customer experience. They also act as a conduit to newfound efficiency and cost savings….
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We’re now some 15 months into the COVID-19 pandemic, and for the first time, there appears to be a light at the end of the tunnel. The vaccine is readily available and more people are returning to work, though most utilities never shut down. Deemed essential workers, utility employees bravely pushed forward in their jobs…
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