Can you guess what modern businesses focus on when considering success? Two highly influential concerns are operations and customers’ experience. Companies across the field service industry have long sought effective ways to improve one without sacrificing the other. Fortunately, technology has made it possible to address both critical areas with centralized software. Here are a…
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The Colonial Pipeline made cybersecurity headlines in May when a data breach caused management to halt operations for the first time in its 57-year-history. Just how did hackers make their way into the system? Through a single compromised password, reports Bloomberg. In the immediate aftermath of that breach, which resulted in the Colonial Pipeline Co….
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Research compiled for the National Transportation Energy Data Book identified nearly 3.7 million fleet vehicles in 2018. Slightly more than half of those vehicles left were reportedly used in the commercial and government sector. Though the average annual miles driven by commercial fleet vehicles varied by type, each class exceeded more than 21,000 miles per…
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There’s no doubt that technology has made our lives immeasurably better. A monumental leap occurred with transitions like typewriters to computers, paperback books to E-readers, and the advent of the internet and smartphone. Although we often think of innovations in terms of our personal lives, technology has revolutionized the way we work. Technology has remarkably…
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When we’re at home, channel surfing and skimming online news sites can be entertaining. We fall down “internet rabbit holes” and re-emerge hours later laden with interesting facts. At the same time, bouncing from one platform to the next can be distracting and inefficient. That isn’t much of a problem when you’re sitting on the…
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Historically, cybersecurity has taken a backseat to other utility operation priorities. Those days are over. Citing a GlobalData report titled “Thematic Research: Cybersecurity in Power,” Power Technology reports that cybersecurity has catapulted to the top of the priority list for many utilities. And for good reason — the North American Electric Reliability Corp. (NERC) found…
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Countless stats demonstrate the importance of customer service, or as we like to call it at EnSight+, customer care. Data points like the fact that investing in new customers is between 5 and 25 times more expensive than retaining existing customers and that 76% of B2B customers expect businesses to know their needs are just…
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There’s a common refrain that today’s consumer has more wants and needs than ever before. Though it’s a true statement, those various customer desires add up to one overarching theme: Fulfilling a promise. With utilities, that promise is to reliably deliver energy, with little to no interruptions. When something does break, customers expect the utility…
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In a perfect world, a field service business would operate without any hiccups. Its fleet vehicles would run perfectly, equipment would never malfunction, and materials would arrive on time every time. But here in the real world, that’s not always the case. Unplanned downtime is bound to happen at some point, and its effects on…
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All monitored by you, in real time. Are you ready to take control?