Ask a field service industry leader why they do what they do. Most would say it’s because they love it. Field service jobs tend to be rewarding, whether it’s in construction, utilities, or home service. In these industries, satisfaction comes from knowing you’ve done right by your customers. You have the opportunity to build trusting…
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For field service companies, operating around extreme weather is more of a when than an if. According to a report issued by the United Nations Office for Disaster Risk Reduction (UNDRR) analyzing a 20-year period from 2000 to 2019, climate-related disasters soared 83% as compared to the 20 years prior. During that time, the UNDRR…
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The correlation between employee engagement, satisfaction, and productivity is not a novel concept. But as one Forbes contributor wrote in 2019, employee satisfaction is no longer just the domain of HR departments. More and more, companies are realizing the importance of employee engagement as an overall operational strategy. Here’s what we know: Highly engaged teams…
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Within cybersecurity, “privileged accounts” and so-called standing privileges have been recent hot-button issues. By definition, a privileged user is one with administrative permissions to one or more systems. This is usually an administrator/”superuser” or someone who can perform maintenance on the network and make system-wide changes. Related: With Cybersecurity Scrutiny Increasing, Software is the Best…
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Anytime unpredictable weather patterns can heavily impact a utility’s success, operations efforts get interesting. And as described in Deloitte’s 2022 power and utilities industry outlook, that’s precisely what happened to the sector last year. In addition to facing unprecedented weather events that posed threats to grid reliability, the industry was also met with new cybersecurity…
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COVID-19 created many changes, both useful and challenging, in how business is done and what customers can expect from service providers. In response, plenty of companies are finding new, more efficient ways to operate. Consumers have also grown to appreciate the onset of “the appointment economy.” At its core, the appointment economy represents a seismic…
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It goes without saying, that utility work can be dangerous. Safety is of the utmost importance. There’s a reason why the sector is named in the annual Employer-Reported Workplace Injuries and Illnesses report. Compiled by the Bureau of Labor Statistics (BLS). However, in the most recent announcement covering 2020, nonfatal injuries in utilities were actually…
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Like many other sectors that involve physical labor, the field service industry is experiencing a tremendous change in its workforce. Thanks to large swaths of employees aging into retirement, this “graying” of the workforce is so severe that some studies show over 70% of companies believe an aging workforce to be a threat to their…
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Many different variables can play a role in a field service manager’s journey toward improving customer service and reducing waste. But regardless of the path taken along that journey, the destination must include job completion to the satisfaction of the customer. In fact, research has shown that 90% of Americans use customer service as a…
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