When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…
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If you’ve read anything about operations or business improvement of late, chances are you’ve seen the mention of “big data.” There’s ongoing debate as to the origins of the term, but the most public story dates back to the 1990s, when a computer scientist named John Mashey supposedly coined the term. Despite this murky history,…
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It’s been estimated that there are some 20 million field technicians worldwide, with the market showing no signs of slowing down. For mobile field service management organizations, these employees are the lifeblood of the outfit. Office workers like schedulers, dispatchers, and accounts payable staff are all important cogs in the machine. But, the field technicians…
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In the game of football, offensive linemen are critical to a team’s success. They protect the quarterback and free up holes that allow running backs to gain yardage. It may seem like an odd connection, but offensive linemen are a lot like a utility company. For most consumers, the expectation is that their power, gas,…
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EnSight+ will be attending and exhibiting at DistribuTECH International 2023, the leading annual transmission and distribution event that addresses technologies used to move electricity from the power plant through the transmission and distribution systems to the meter and inside the home. This year’s theme is “Experience the Energy Movement.” Show attendees can find representatives from…
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Advanced digital and mobile technology drive key functions of modern society, but not every sector adopts this tech at the same pace. There is evidence of this in both the public and private spheres. For example, many small businesses remain cash-only, even though 55% of customers prefer card transactions. Some industries have been faster than…
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Growth is never a given, especially when industries of all kinds have been shaken by a multi-year-long pandemic. It’s been reported that nearly 80% of field service organizations stopped deploying technicians to customer sites when the COVID-19 pandemic was at its height. Worse though is the industry faces a workforce shortage caused by aging field…
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While it seems like the most obvious way to control costs, slashing budgets isn’t the most effective way. Instead, businesses gain more from strong incident management procedures. In particular, the follow-up stage of incident management involves identifying and rectifying areas of lost revenue. For field service outfits, assessment often includes a range of departments, processes,…
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Working within the public sector carries intense scrutiny that’s not always found in private enterprises. Budget management, business operations, and individual public sector employees’ decisions tend to draw unfair criticisms. In addition, field service companies in the public sector are often held to high standards by the public and regulatory bodies. The public expects honest…
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