Growth is never a given, especially when industries of all kinds have been shaken by a multi-year-long pandemic. It’s been reported that nearly 80% of field service organizations stopped deploying technicians to customer sites when the COVID-19 pandemic was at its height. Worse though is the industry faces a workforce shortage caused by aging field service workers. Despite what seem to be insurmountable roadblocks, the field service industry’s future looks bright. Why? New and advanced technology. Rapid advancements in software-as-a-service (SaaS) solutions designed specifically for field service companies are driving astonishing growth in the industry.
Field service management software is a solution field service companies use to help oversee their mobile workforces. The most comprehensive of these solutions address operations, including disparate aspects such as budgeting, scheduling and dispatching, work order management, asset and inventory management, time and expense management, and more.
Unlike primitive software predecessors, SaaS-based solutions are hosted in the cloud, giving field technicians unparalleled access to critical information. SaaS-based software solutions have been found to ease the burden on field IT departments. They typically come with robust training, support, and maintenance programs to ensure the solution is used properly at all times.
Markets and Markets published a comprehensive report on field service management software. Authors predicted continued growth through 2026 supported by field service management software. According to the data, the field service market will swell significantly from $3.2 billion in 2021 to $5.7 billion by 2026. Markets and Markets predicted a compound annual growth rate of nearly 12% during that period.
It’s easy to see why so many field service companies are opting to make the move from paper to a SaaS solution, and how the software is contributing to growth in the industry. Simply put, field service management software makes companies better by using automation and advanced tech tools to streamline processes and create efficiencies.
The authors of the report we referenced earlier believe that work order management should receive the biggest bump in adoption rates over the next few years. The most powerful field service management software solutions support historical documentation and crucial incident details that can improve first-time fix rates. Because these details are available on mobile devices and desktops, both technicians and the back office have access on demand.
The efficiencies found through automation in scheduling, dispatching, and route planning can also help alleviate concerns over that looming workforce shortage. Lastly, field service management software equips an organization with the tools it needs to answer heightened customer expectations. Through the different embedded modules within the solution, technicians arrive at appointments sooner, are more productive, and make fewer errors. All of which are important aspects of increasing customer satisfaction and building brand loyalty.
Are you ready to add field service management software to your organization? EnSight+ is a fully customizable field service management software solution. Launched in four weeks or less. Book a demo today to learn more about our solution and what we can do for you.
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