For field service companies, operating around extreme weather is more of a when than an if. According to a report issued by the United Nations Office for Disaster Risk Reduction (UNDRR) analyzing a 20-year period from 2000 to 2019, climate-related disasters soared 83% as compared to the 20 years prior. During that time, the UNDRR says, floods, storms, droughts, wildfires, and heatwaves all increased significantly.
Maintaining reliable service, especially in an industry like utilities or facilities management, can be challenging under ideal conditions. But when you throw in extreme weather, it becomes downright daunting. Still, many field service companies have found that tech tools like EnSight+ can assist during these periods of uncertainty. Here’s a closer look at how EnSight+ helps field service companies manage extreme weather events.
When it comes to extreme weather, seconds can mean a world of difference. The more agile a company is, the more prepared they are to handle the nuances of an unpredictable storm or wildfire. And a significant part of that agility is being able to seamlessly and swiftly get the right people to the right place at the right time. One of the most useful benefits of our field service software solution is the real-time dispatch functionality.
In the event of an extreme weather situation, your team can dispatch a worker based on several different factors. It’s an emergency, and you need a technician on the scene as soon as possible? Our platform provides dispatchers with visibility into where technicians are located in real-time thanks to GPS and mobile devices. Looking for a technician with a specific skill set? Quickly sort through technician profiles you can build that house details like competencies and licensing.
Dispatching the right technician is a big part of the equation, but it really is just part of the equation. The other piece is getting them to the site safely and efficiently. In anticipation of and during extreme weather, the likelihood of a technician encountering adverse events like traffic or road closures is high. The only way to navigate those issues is through on-the-go route guidance, which is exactly what EnSight+ offers field service companies.
Using GPS capabilities, our solution delivers turn-by-turn directions for technicians in real-time. In the unfortunate event of delays or closures, we automatically reroute the technician on the fastest, most efficient, and safest route possible.
There are a lot of areas where tailoring the development of the EnSight+ solution to your unique needs can be advantageous, but the work order management module may be the most impactful. With EnSight+, you can assign, control and oversee every work order you have in the queue. You can also customize processes to ensure work is completed to your satisfaction.
For example, we can collaboratively design the work order process to include safety-related procedures that are especially important during extreme weather. Additionally, our solution enables technicians to upload photos and videos to supply evidence of task completion. If something were to change unexpectedly, you’re also able to make real-time edits to a work order that are instantly sent to technicians’ mobile devices. We also empower leadership with comprehensive reporting tools that allow them to monitor progress at any given time.
Extreme weather can happen at a moment’s notice. If it happened in your area tomorrow, would you be prepared? If not, let EnSight+ show you what we can do to help. Book your demo today.
All monitored by you, in real time. Are you ready to take control?